At Groww Serv Private Limited, I resolved 10,000+ Tier 1 customer queries through email and calls, helping customers navigate financial transactions and platform processes. I consistently maintained CSAT and quality scores above 90% while meeting SLAs, compliance requirements, and productivity KPIs.
I document interactions and follow-ups clearly in CRM systems, keep customers informed until issues are closed, and collaborate across teams to improve their experience. I also supported passengers at Air India Airport Services Limited through floor assistance, public announcements, document verification, and orderly boarding.
