Karishma Kundal

I’m a results-driven customer support professional, currently managing high-volume chat and call interactions for American Airlines at TaskUs. I handle customer complaints around tight bookings, check-in, delayed flights, and boarding passes, and I provide accurate, timely travel information.

Earlier, I worked as an Analyst at eClerx Pvt. Limited, where I focused on quick, accurate chat support and customer satisfaction. Before that, as a Customer Service Analyst at Future Works Technologies, I built strong communication and problem-solving skills with a clear goal of working in the calling department.

One of my proudest milestones was being selected as a Learning Experience Process Champion (LXPC) within 9 months. I played a key role in onboarding by training nearly 12 batches on the aviation process, and I was recognized as a Line Trainer with incentives for successful batch handling and mentoring.

I bring strong multitasking, problem-solving, and quality mindset under pressure—always staying aligned with compliance policies and standards. I’m now seeking a challenging role where I can keep growing professionally while leveraging my expertise in sales and customer service.