At Tech Mahindra, I handled real-time chat support for US telecom customers, resolving account, billing, and service issues without relying on a script. I also navigated multiple internal systems and escalated complex cases when needed.
At VXI Global Solutions, I supported US customers through live chat, resolving SIM activation, network, billing, and account issues while meeting CSAT and quality benchmarks.
At Amazon Development Centre India Pvt Ltd, I assisted customers with order, account, and identity-verification queries, and investigated flagged issues to find accurate resolutions. I also worked as a Relationship Officer at Axis Bank Ltd, guiding customers through home loan and mortgage processes.
