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Yash Tiwari

@yashtiwari3

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Customer Service Executive at Reliance Projects & Property Management Services resolving 50+ inquiries daily.

India

Message

At Reliance Projects & Property Management Services, I resolve an average of 50+ customer inquiries daily. I implemented complaint escalation procedures that reduced resolution time by 20% and contributed to a 10% increase in operational efficiency.

At Praxis, I used Amadeus to handle passenger queries for Vistara Airline Processes through calls and emails. I resolved questions about reservations, ticket sales, and benefits, supporting improved customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Reliance Projects & Property Management Services

Feb 2026 - Present (8 months)

Delivered exceptional customer service by resolving an average of 50+ customer inquiries daily, improving overall customer satisfaction scores by 15% within the first six months. Implemented efficient complaint escalation procedures, reducing resolution time by 20% and enhancing customer retention rates. Coordinated with cross-functional teams to streamline service processes, contributing to a 10%

Customer Service Complaint Resolution Cross functional Coordination Operational Efficiency

Customer Service Executive

Praxis

Dec 2023 - Aug 2025 (1 year 8 months)

Utilized Amadeus system to handle passenger queries through calls and emails for Vistara Airline Processes. Resolved customer inquiries regarding reservations, sales of tickets, and other perks and benefits, resulting in improved customer satisfaction.

Amadeus GDS Customer Service Sales Upselling