SS

Looking for a job

Saniya Sayyed

@saniyasayyed1

Customer Support Associate at Amazon Development Centre India supporting Amazon Pay transactions and customer queries across chat, email, and voice.

At Amazon Development Centre India Pvt. Ltd., I support customers through chat, email, and international voice processes. I help with order tracking, payment queries, refunds, and account-related concerns.

In the Amazon Pay department, I assist with transaction issues and customer support operations. I also support escalation handling, document cases, and use internal tools including SIM, CSC, AC3, WMS, and AWS.

Experience

Work history, roles, and key accomplishments

AL

Current

Virtual Customer Support Associate

Current

Amazon Development Centre India Pvt. Ltd.

Aug 2021 - Present (5 years 2 months)

Handled chat, email, and international voice support processes, assisting customers with order tracking, payment queries, refunds, and account concerns. Worked in Amazon Pay department managing transaction issues and supporting escalation handling.

Live Chat Email Support International Voice Process Amazon Pay Escalation Handling Ticket Management Customer Service Microsoft Office Outlook Communication Skills Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

DV

Devi Ahilya Vishwavidyalaya

B.Sc., Industrial Microbiology

Grade: Distinction & Honors

Completed B.Sc. in Industrial Microbiology with Distinction and Honors.

SS

ST Umar High School

12th - M.P. Board, General Studies

Grade: Distinction

Completed 12th grade under the M.P. Board with Distinction.

KS

K B Patel Gujarati High School

10th - M.P. Board, General Studies

Grade: Distinction

Completed 10th grade under the M.P. Board with Distinction.

Tech stack

Software and tools used professionally

Amazon Pay

Microsoft Outlook

AWS

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Support Specialist

Skills

Customer Support Amazon Pay Live Chat Email Support International Voice Support Ticket Management Escalation Handling Order Tracking Payment Support Refund Processing Case Documentation SLA Guidelines SIM CSC AC 3

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