Mohd Ataif User

I’m an Airline Reservations Specialist with experience handling high-value airline customers and loyalty members in fast-paced environments. I focus on accuracy, compliance, and customer satisfaction while resolving complex travel queries.

In my current role at Praxis Services Pvt. Ltd. - Air India (Priority Connect), I handle inbound calls for Silver, Gold, and Platinum loyalty members. I manage reservations, modifications, cancellations, and ticket reissues using Amadeus GDS, providing accurate fare quotes and ensuring adherence to airline fare rules and policies.

I also support refunds, schedule changes, and travel disruptions while maintaining strong quality standards. I use Salesforce CRM for case tracking and issue resolution, and I’ve consistently maintained a 90%+ quality score while achieving 100% performance incentives.

Previously at Tech Mahindra – Milkbasket, I delivered customer support via live chat and email, maintaining 90%+ quality with 90%+ first contact resolution. I was recognized as Performer of the Month and strengthened my communication, problem-solving, and multitasking skills in a high-volume setting.