Open to opportunities

Sunny Minhas

@sunnyminhas

Message

Experienced Senior Business Analyst driving digital transformation and process improvement.

United Kingdom

Message

What I'm looking for

Seeking a dynamic environment where I can leverage my expertise in business analysis and transformation to drive innovation and process improvement, focusing on strategic alignment and operational excellence.

As a seasoned Senior Business Analyst with over a decade of experience, I specialize in leading complex digital transformation projects and CRM modernization initiatives. My expertise lies in managing cross-functional teams, ensuring alignment with strategic business objectives, and delivering high-impact solutions across finance, IT, and telecommunications.

In my current role at HSBC, I spearheaded a £7M CRM modernization project, achieving a 30% increase in operational efficiency through process automation. I also successfully migrated over 500,000 customer records, showcasing my ability to handle large-scale data projects. My proficiency in agile methodologies, requirements gathering, and process improvement has been instrumental in driving these successes.

Earlier in my career, I served as a Technical Product Owner, where I enhanced analytics capabilities and led global teams in implementing technology controls. My accomplishments include a 20% improvement in model accuracy with AutoTuner and integrating DataRobot for real-time transaction screening, enhancing regulatory compliance.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

HSBC Bank Plc

Mar 2024 - Present (1 year 3 months)

Leading the CRM Modernisation program, managing a team of 15 analysts and developers. Responsible for gathering complex business requirements, conducting gap analysis, and enhancing online banking experiences. Successfully delivered a £7M project on time and within budget, increasing operational efficiency by 30%.

Business Process Analysis Project Management Data Analysis Stakeholder Engagement Agile Methodologies Requirements Gathering Risk Management Team Leadership CRM Systems Process Improvement

Technical Product Owner

HSBC Bank Plc

Jul 2022 - Mar 2024 (1 year 8 months)

Identified and implemented requirements for enhancing analytics capabilities. Collaborated with global teams to ensure compliance with regulations and managed incident response processes. Delivered projects using Agile methodology, improving model accuracy and reducing training time significantly.

Data Analytics API Integration Agile Methodologies BI Tools Compliance Management Incident Management Process Automation Data Management

Lead Business Analyst

HSBC Bank Plc

Aug 2020 - Jul 2022 (1 year 11 months)

Led transformation projects to enhance product functionality and customer experience. Engaged in Agile/SCRUM activities and advocated for customer outcomes. Increased user engagement by 25% through UX research and design initiatives.

Product Management Agile Methodologies UX Design Customer Engagement Risk Management Stakeholder Management Project Coordination Market Analysis Team Collaboration Backlog Management

Senior Application Support Analyst

HSBC Bank Plc

Sep 2016 - Aug 2020 (3 years 11 months)

Managed application support and delivery of feature enhancements. Conducted risk assessments and developed mitigation strategies. Streamlined incident management processes, reducing response time by 40% and enhancing customer satisfaction.

Risk Assessment Incident Management Test Planning Agile Methodologies Documentation Management Communication Process Improvement Change Management Quality Assurance

Production Support Analyst

HSBC Bank Plc

Sep 2014 - Sep 2016 (1 year 11 months)

Ensured service quality and managed system recovery processes. Defined test strategies and provided user support. Implemented a knowledge base system, reducing repetitive support queries by 25% and improving product reliability.

Quality Management System Recovery User Support Test Strategy Knowledge Management Stakeholder Engagement Problem Solving Process Optimization Communication

Customer Service - Mortgage Operations

HSBC Bank Plc

Oct 2010 - Sep 2014 (3 years 11 months)

Provided customer service support in mortgage operations, assisting clients with inquiries and processing applications. Developed strong communication skills and understanding of mortgage products.

Customer Service Communication Skills Problem Solving Customer Support Team Collaboration Time Management Product Knowledge Relationship Management

Desktop Support Analyst

PC World

Jan 2007 - Oct 2010 (3 years 9 months)

Provided technical support and troubleshooting for desktop systems. Assisted customers with hardware and software issues, enhancing technical knowledge and customer service skills.