Dizraj Sarmah
@dizrajsarmah
Business Analyst bridging business and technology to drive measurable operational improvements.
United KingdomWhat I'm looking for
I am a Business Analyst with 6+ years' experience across financial services and retail operations, skilled at translating complex business needs into clear requirements, user stories, and solution designs. I deliver evidence-based recommendations through data insights using Excel, SQL, Tableau and GA, and I have driven measurable improvements such as 22% reduction in manual effort and 30%+ improvements in reporting accuracy.
I am PRINCE2 and Scrum certified and experienced in facilitating cross-functional workshops, Agile ceremonies, and large-scale rollouts across multiple regions. I specialise in process modelling (BPMN, Visio, Blueworks), requirements traceability, ERP/CRM integrations, and governance artefacts, with a strong track record of improving adoption and operational efficiency.
Experience
Work history, roles, and key accomplishments
Business Analyst
Chopstix Group Ltd
Nov 2024 - Present (1 year 7 months)
Captured 250+ user stories and acceptance criteria for an enterprise digital transformation, identified 18+ process bottlenecks that reduced manual effort by 22%, and supported ERP/CRM rollouts across 6 European regions improving financial reporting accuracy by 30%.
Captured and refined requirements across 8+ markets, authored 200+ test scenarios and improved adoption through change management that reduced resistance by 30%, while optimizing workflows to cut manual effort by 30% across £80M revenue operations.
Business Analyst
Standard Chartered Bank
Dec 2019 - Jan 2021 (1 year 1 month)
Led requirements and solution design for compliance, risk and finance, delivering 20+ BRDs and redesigning KYC and settlements workflows to reduce onboarding times by 25% and improve audit readiness by 40%.
Operational Risk Analyst
ICICI Bank
Nov 2018 - Dec 2019 (1 year 1 month)
Performed risk and control assessments across KYC and wealth operations, reducing exposure by 30%, remediating 12 vulnerabilities in BCP/DR protocols, and automating KRI/KPI reporting to improve incident response by 20%.
Education
Degrees, certifications, and relevant coursework
University of Strathclyde
Master of Science, Business Analysis and Consulting
2023 - 2024
Grade: 2:1
Completed a Master of Science in Business Analysis and Consulting with a 2:1 classification, focusing on business analysis frameworks, consulting methodologies, and process improvement.
ICFAI Business School
Master of Business Administration, Operations
2016 - 2018
Grade: 2:1
Completed a Master of Business Administration in Operations with a 2:1 classification, emphasizing operations management and process optimisation.
Gauhati University
Bachelor of Commerce, Accounting
2013 - 2016
Grade: 2:2
Completed a Bachelor of Commerce in Accounting with a 2:2 classification, covering accounting principles, finance, and business studies.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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