sola Owo

Led end-to-end business analysis for a multi-phase Telephony Transformation Programme, defining TO-BE IVR processes, data integration with the enterprise data lake, and PCI-DSS payment requirements to enable cloud contact centre migration.

Delivered large IT transformation initiatives to modernise cloud platforms, deputised for Product Owner/Scrum Master, prioritised Jira backlog, authored epics and user stories, and led testing and service delivery for mortgage and payments squads.

Improved process efficiency across Asset Finance and Mortgages by mapping AS-IS/TO-BE processes, removing waste, and supporting continuous improvement initiatives to increase productivity across three workstreams.

Led integration and transformation work to align security operations during organisation merger, performing gap analysis, creating process repository with RACI, and redesigning reporting and controls for security services.

Delivered BCBS 239 compliance work to improve risk data aggregation and reporting by documenting data lineage, key data elements, controls, EUCs, and remediating ITGC gaps for conduct, compliance, and financial crime risk.

Scoped and documented requirements, process flows and test scenarios to implement PSD2 SCA and GDPR cookie consent for the Tornado savings origination and servicing platform, coordinating third-party integration and stakeholder alignment.

Led requirements gathering and process redesign to replace an Excel planning tool with Anaplan for finance, documenting AS-IS/TO-BE processes, interfacing data sources, and coordinating stakeholder management across finance and risk teams.

Supported agile delivery of a modern data platform by documenting environment requirements, test data methodology, user stories, and training plans while coordinating stakeholders and system integrators (Kainos, Cloudera, Talend).

Conducted KYC/AML risk assessments and enhanced due diligence for varied entity types, producing comprehensive profiles and investigations to mitigate regulatory and reputational risk in line with AML/BSA standards.

Executed client due diligence and reputation checks, ensured adherence to FCA conduct rules, BCOBS and AML/sanctions procedures, and reported unusual activity to mitigate operational and compliance risk.

Performed KYC/KYB client and account due diligence, supported account opening projects, and ensured compliance with bank and regulatory policies to reduce onboarding risk.

Managed and supervised a team of 15 cashiers and note counters, overseeing transactions, reconciliations, and operational accuracy in front and back office functions.

Processed cash deposits and clearings, managed account postings and revenue collections, supported ATM issues, and promoted products while liaising with customers.

Completed the Certificate in Artificial Intelligence programme at Saïd Business School, University of Oxford in 2021.

Completed a Master of Business Administration at London South Bank University in 2013.