Open to opportunities

Nathaniel Uwagboe

@nathanieluwagboe

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Exceptional Business Analyst with expertise in digital transformation.

United Kingdom

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am an exceptional Business Analyst with hands-on experience in supporting digital transformation, customer experience, and operations management across diverse sectors including tech, finance, and logistics. My skills in requirements gathering, stakeholder engagement, and process improvement have led to proven success in both Agile and cross-functional environments.

Throughout my career, I have effectively utilized tools such as RAID logs, RACI matrices, and workflow diagrams to document and manage project requirements. I am adept at facilitating Scrum projects, managing Kanban boards, and driving the delivery of functional MVPs and enterprise-level solutions. My strong problem-solving abilities have enabled me to analyze customer behavior, reduce churn, and improve operational efficiency across service and supply chain environments.

Experience

Work history, roles, and key accomplishments

Current

Retention Advisor

Current

Hastings Direct

Jan 2024 - Present (1 year 4 months)

Supported business and customer engagement goals by analyzing customer data, identifying needs, and recommending data-driven solutions to improve service delivery and increase customer retention.

Data Analysis Customer Engagement Problem Solving Communication Sales Performance Customer Retention SQL Insurance Analysis Custom Solutions

Current

Business Analyst

Current

Sinot Tech Solutions Ltd

Jan 2024 - Present (1 year 4 months)

Delivering a functional MVP and integrated LMS by coordinating developers, designers, and content teams, leveraging Scrum methodologies and Kanban boards to optimize workflows and accelerate delivery for a high-performing digital experience.

Scrum Kanban Stakeholder Engagement Project Management Risk Management Agile Budgeting Communication Jira

Warehouse Assistant

UPS

Jan 2022 - Jan 2024 (2 years)

Supported daily operations by analyzing workflows and ensuring efficient order fulfillment, achieving high performance during peak periods and maintaining order accuracy.

order fulfillment Quality Control SAP Oracle Process Improvement Team Collaboration Performance Metrics Root Cause Analysis Time Management

Business Analyst

UBA

Jan 2020 - Jan 2021 (1 year)

Supported customer satisfaction goals by analyzing service issues and improving response processes, resolving customer concerns and enhancing service quality.

Process Improvement Quality Assurance Training Quality Customer Satisfaction Data Analysis SQL Communication

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University

Bachelor of Science, Banking and Finance

2015 - 2019

Completed a Bachelor of Science in Banking and Finance, focusing on financial analysis, investment strategies, and banking operations. Developed a strong foundation in financial principles and practices, preparing for a career in business analysis and finance.