Nathaniel Uwagboe
@nathanieluwagboe
Exceptional Business Analyst with expertise in digital transformation.
What I'm looking for
I am an exceptional Business Analyst with hands-on experience in supporting digital transformation, customer experience, and operations management across diverse sectors including tech, finance, and logistics. My skills in requirements gathering, stakeholder engagement, and process improvement have led to proven success in both Agile and cross-functional environments.
Throughout my career, I have effectively utilized tools such as RAID logs, RACI matrices, and workflow diagrams to document and manage project requirements. I am adept at facilitating Scrum projects, managing Kanban boards, and driving the delivery of functional MVPs and enterprise-level solutions. My strong problem-solving abilities have enabled me to analyze customer behavior, reduce churn, and improve operational efficiency across service and supply chain environments.
Experience
Work history, roles, and key accomplishments
Retention Advisor
Hastings Direct
Jan 2024 - Present (1 year 5 months)
Supported business and customer engagement goals by analyzing customer data, identifying needs, and recommending data-driven solutions to improve service delivery and increase customer retention.
Business Analyst
Sinot Tech Solutions Ltd
Jan 2024 - Present (1 year 5 months)
Delivering a functional MVP and integrated LMS by coordinating developers, designers, and content teams, leveraging Scrum methodologies and Kanban boards to optimize workflows and accelerate delivery for a high-performing digital experience.
Warehouse Assistant
UPS
Jan 2022 - Jan 2024 (2 years)
Supported daily operations by analyzing workflows and ensuring efficient order fulfillment, achieving high performance during peak periods and maintaining order accuracy.
Business Analyst
UBA
Jan 2020 - Jan 2021 (1 year)
Supported customer satisfaction goals by analyzing service issues and improving response processes, resolving customer concerns and enhancing service quality.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science, Banking and Finance
2015 - 2019
Completed a Bachelor of Science in Banking and Finance, focusing on financial analysis, investment strategies, and banking operations. Developed a strong foundation in financial principles and practices, preparing for a career in business analysis and finance.
Availability
Location
Authorized to work in
Job categories
Skills
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