Neha Nathani

I’m a Customer Care Executive with nearly 2+ years of experience in international customer service operations across Chat, Email, and Blended Support processes. I handle customer queries end-to-end while keeping the customer experience steady through clear, professional communication.

At Amazon Development Centre, I support international customers through chat, email, and voice. I resolve escalated concerns related to refunds, replacements, deliveries, and product-related questions, coordinating with relevant departments to drive timely issue resolution and customer satisfaction.

Before that, I worked across email and chat support processes at Digitide Limited Solutions and Conneqt Business Solutions. I managed complaint resolutions through email, ensured timely follow-ups, and used first-contact resolutions to reduce repetitive customer contacts.

I’m comfortable working in rotational shifts and international processes, with a strong ability to stay empathetic under pressure. I’m a quick learner who adapts to new tools, maintains accurate documentation, and brings strong multitasking, problem-solving, and time-management to every interaction.