Open to opportunities

Suman Pradhan

@sumanpradhan

Message

Experienced customer support professional with a focus on sales.

India

Message

What I'm looking for

I am looking for a role that offers professional growth and challenges, where I can utilize my skills in customer support and sales.

I am Suman Pradhan, a dedicated customer support professional with extensive experience in sales and web implementation. My career began at Mphasis, where I honed my skills as a Senior Customer Support Officer. I have a proven track record of delivering exceptional service and driving sales growth in competitive environments.

Throughout my career, I have worked with reputable organizations such as 24/7 Customer and Intuit Quickbooks Concentrix, where I further developed my expertise in customer relations and sales strategies. My most recent role at Regalix Inc allowed me to leverage my skills in web implementation, ensuring that clients received tailored solutions that met their needs. I am passionate about contributing to organizational success through innovative and effective customer support.

Experience

Work history, roles, and key accomplishments

Support Technician

Firstlink Communication Pvt Ltd.

Apr 2024 - Present (1 year 3 months)

Provided first-line technical support and resolved network issues for clients. Maintained and troubleshooted communication systems to ensure optimal performance.

Technical Support Communication Customer Service Problem Solving Technical Troubleshooting

Senior Web Implementation

Regalix Inc

Sep 2021 - Present (3 years 10 months)

Implemented web solutions and managed web projects as a Senior Web Implementation specialist. Collaborated with cross-functional teams to ensure successful project delivery.

Project Management HTML CSS JavaScript Content Management Systems Client Communication

Technical Support Specialist

Intuit Quickbooks Concentrix

Feb 2020 - Present (5 years 5 months)

Supported users of Intuit QuickBooks, providing technical assistance and troubleshooting. Assisted customers with software navigation and feature utilization.

Technical Support Technical Troubleshooting Customer Service Quickbooks Data Entry Communication

Senior Sales Executive

24/7 Customer

May 2014 - Present (11 years 2 months)

Achieved sales targets and contributed to revenue growth as a Senior Sales Executive. Developed and maintained strong client relationships, identifying opportunities for upselling and cross-selling.

Sales Customer Relationship Management Negotiation Lead Generation Communication CRM Software Sales Strategy

Senior Customer Support Officer

Mphasis

Nov 2010 - Present (14 years 8 months)

Provided exceptional customer service and support to clients as a Senior Customer Support Officer. Resolved complex customer issues efficiently, ensuring high levels of customer satisfaction.

Customer Service Technical Support Communication Problem Solving CRM Software