Tristen Szafranski
@tristenszafranski
I drive enterprise SaaS retention, expansion, adoption, and customer ROI.
United StatesWhat I'm looking for
At ZoomInfo, I own a $8-$10M enterprise portfolio, delivering key retention and expansion through proactive account strategy, renewal planning, and executive alignment.
I lead business reviews, success planning, and weekly strategic engagements that reinforce ROI, adoption, and long-term partnership value. I also drive configuration setup to 75%+ completion and consistently earn 60+ NPS scores through responsive issue management.
Previously, I managed a $6M ARR mid-market portfolio of 80–120 accounts and drove 13% account growth in 2025. My foundation in sales development, including generating $800K+ in monthly pipeline, helps me bring disciplined discovery and consultative customer engagement to every account.
Experience
Work history, roles, and key accomplishments
Own a $10M enterprise portfolio, delivering 92% retention and 7%+ expansion through proactive account strategy and renewal planning. Lead executive business reviews and strategic engagements to reinforce ROI and adoption.
Managed a $6M ARR mid-market portfolio of 80-120 accounts, driving 13% account growth in 2025 through retention and expansion-focused engagement. Built scalable customer success processes and partnered with Product and RevOps.
Prospected net-new and existing accounts to uncover expansion opportunities and establish a strong foundation in customer-facing SaaS motion. Qualified inbound and outbound leads, generating $800K+ in monthly pipeline.
Education
Degrees, certifications, and relevant coursework
Grand Valley State University
Bachelor of Science, Sport Management
Bachelor of Science in Sport Management with a minor in Business and Marketing.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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