Shamik Tawde

As a Strategic Customer Success Manager at ARK, I have successfully managed relationships with a portfolio of 11 enterprise clients, driving $2.54M in Annual Recurring Revenue (ARR) with a remarkable 12% quarter-over-quarter growth. My proactive approach to tracking client health metrics and product adoption has resulted in an impressive 90% Net Revenue Retention (NRR) with zero churn. I take pride in crafting Quarterly Business Reviews (QBRs) that not only discuss company performance but also ensure compliance with regulations, facilitating a seamless onboarding experience for clients.

In my previous role as a Virtual Sales Account Manager at Juniper Networks, I closed new business worth $1 million ARR and increased sales turnover from cold enterprise leads by 20%. My ability to design targeted campaigns and negotiate key partnership terms has significantly contributed to my success in driving renewals and upsells. I am passionate about leveraging my skills in data analysis and visualization to enhance customer engagement and satisfaction, ensuring that clients receive the highest level of service and support.