I've supported customers across B2B, B2C, and SaaS environments for more than seven years, resolving complex service, order, account, and product issues.
At Helloprint, I managed high-volume customer interactions across chat, phone, and email while contributing to order-management and customer-satisfaction improvements.
At Pontica Solutions, I managed 30 B2B client companies using Regate’s e-invoicing and pre-accounting platform, connecting customer needs and feedback with the Product team.
On the Riot Games project at TELUS International, I supported an international player base and worked with developers, QA, and community teams on recurring issues. I also created knowledge-base content to strengthen self-service.
