At TELUS Mobility, I handled inbound customer calls and live-chat inquiries, clarifying customer needs and providing accurate information. I also investigated complex service, billing, and payment escalations, routing matters to internal teams when needed.
I documented interactions, account updates, and follow-up actions in TELUS internal CRM and SmartDesktop. I followed established service procedures and protected sensitive customer and payment information through careful verification and documentation.
On a TELUS Mobility Business Analyst project assignment, I reviewed operational data, checked reporting accuracy, and investigated discrepancies. I prepared reports and process documentation and worked with internal teams on workflow improvements.
