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manuela recchi

@manuelarecchi

Account Specialist at AvaiBook by Idealista who supports B2B property managers and troubleshoots connectivity across Airbnb, Booking.com, and VRBO.

Spain

Message

At AvaiBook by Idealista, I managed B2B property manager accounts from onboarding through renewal and expansion, providing product guidance and supporting customers throughout their journey. I troubleshot OTA connectivity issues across Airbnb, Booking.com, Expedia, Rentalia, and VRBO, coordinating with connectivity partners and technical teams.

I also delivered platform training and advised clients on configurations, rates, booking policies, and payment solutions. Earlier, at Agilent Technologies, I managed credit and collections across a €500K+ portfolio of Italian and Spanish enterprise clients, resolving payment issues and supporting financial reporting.

Experience

Work history, roles, and key accomplishments

Account Specialist and Connectivity Support

AvaiBook by Idealista

Jan 2022 - Feb 2026 (4 years 1 month)

Managed a portfolio of B2B property managers, overseeing the customer journey from onboarding through renewal and expansion. Monitored and troubleshot OTA connectivity issues across major platforms and supported product adoption through training and optimization.

Account Management Customer Relationship Management Connectivity OTA Integrations Troubleshooting APIs Training Upselling Localization Knowledge Base Product Feedback

Helpdesk Agent and Back Office Admin

Atos Consulting

Jan 2020 - Dec 2021 (1 year 11 months)

Provided technical support to customers via phone, email, and chat, managing accounts and user permissions. Handled IT tasks including installation, license management, and remote management setup.

Technical Support Ticketing Systems Active Directory Azure AD PC Setup IOS Administration License Management Remote Management

Administrative Assistant

La Cantina Food & Drinks

Jan 2017 - Dec 2019 (2 years 11 months)

Followed up on payments, coordinated employee scheduling, and handled orders and returns. Managed administrative tasks related to employee onboarding and offboarding, and supported payroll processes.

Payment Follow Up Scheduling Order Management Supplier Liaison Invoice Processing Database Management Onboarding Payroll Support

Account Specialist and Credit and Collection Advisor

Nice Things / Grupo Intermalla

Jan 2015 - Dec 2016 (1 year 11 months)

Managed a portfolio of B2B clients, overseeing payment follow-ups and the Order-to-Cash cycle. Monitored accounts receivable and resolved payment disputes, while supporting forecasting and month-end closing activities.

B2B Account Management Order To Cash Accounts Receivable Collections Dispute Resolution Accounting Forecasting Budgeting Financial Reporting

Account Receivable and Credit and Collection Advisor

Agilent Technologies

Jan 2010 - Jan 2014 (4 years)

Managed end-to-end customer credit and collections processes, handling client interactions and overseeing Accounts Receivable operations. Negotiated payment recovery plans and supported monthly and annual closing activities.

Credit Management Collections Accounts Receivable Invoice Aging Payment Negotiation Account Reconciliation Financial Reporting Cash Flow

Customer Support Specialist and Back Office Admin

Barclaycard International

Jan 2007 - Dec 2009 (2 years 11 months)

Managed customer interactions via phone, email, and chat, handling inquiries and complaints related to banking products. Contributed to customer retention initiatives and supported sales and after-sales processes.

Customer Support Banking Products Issue Resolution Retention Data Entry Onboarding KPI Achievement Feedback Analysis