Suketu Shah

I'm currently leading client kickoffs and account operations at Virtual Building Studio, aligning delivery, sales, and support teams around onboarding, adoption, renewals, and account health.

At EXPIA, I managed 18–20 e-commerce content publishing accounts for five years, sustaining 90%+ client satisfaction through SLA tracking, health checks, escalation management, and regular business reviews. I also identified expansion opportunities across SEO, digital marketing, and platform enhancements.

As a freelance Account Manager and Digital Consultant at Digital Web Mania, I built a 20+ client portfolio across retail, hospitality, and professional services. I generated 40% revenue growth through upselling SEO, Google Ads, and web development packages while maintaining an 85% client retention rate.

My foundation in PHP, Magento, Shopify, WordPress, and e-commerce development helps me translate technical requirements into practical business outcomes for clients across India, Australia, and APAC.