Muskan Lakhanpal
@muskanlakhanpal
I coordinate client accounts and cross-functional delivery across SaaS, web development, and digital marketing.
IndiaWhat I'm looking for
I've managed client accounts and project delivery at GigSoft Pro, serving as the main point of contact across web development and digital marketing projects from kickoff through delivery. I run client check-ins, align deliverables to business goals, and resolve blockers with design, SEO, and development teams.
Previously at Reffair Innovations, I translated client requirements into user stories and clear scope for technical teams, supported QA, and kept stakeholders aligned through sprint meetings. I'm now looking to bring my relationship ownership, technical communication, and coordination experience to a Customer Success role.
Experience
Work history, roles, and key accomplishments
Project Coordinator
GigSoft Pro
Feb 2024 - Aug 2026 (2 years 6 months)
Owned day-to-day coordination for a portfolio of client accounts across web development and digital marketing projects, acting as the main point of contact from kickoff through delivery. Ran regular client check-ins to gather feedback and manage expectations.
Business Analyst
Reffair Innovations Private Limited
Sep 2021 - Feb 2024 (2 years 5 months)
Acted as the link between clients and technical teams, running requirement-gathering calls, writing user stories, and documenting scope. Participated in QA cycles to confirm delivered work matched client expectations.
Education
Degrees, certifications, and relevant coursework
Lovely Professional University
Master of Computer Applications, Computer Applications
Pursued a Master of Computer Applications degree at Lovely Professional University.
Himachal Pradesh University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications degree at Himachal Pradesh University.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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