I am seeking international remote opportunities in Customer Success, Account Management, Marketing Operations and Business Operations, where I can contribute to customer growth, operational efficiency and long-term business success.
Looking for a job
Priyanka Metta
@priyankametta
Customer Success & Account Management | Digital Marketing | Business Operations
IndiaWhat I'm looking for
Results-driven marketing and business operations professional with 8+ years of experience across digital marketing, e-commerce, client success and account management.
At Accenture, I managed 100+ SMB client accounts, improving return on ad spend by 28% and click-through rate by 35%. My experience also includes e-commerce growth, SEO and paid campaigns, customer retention, CRM systems, analytics, stakeholder management and workflow optimisation.
I combine commercial thinking with a customer-first approach, using data and cross-functional collaboration to improve performance, strengthen client relationships and deliver measurable business outcomes.
I am seeking international remote opportunities in Customer Success, Account Management, Marketing Operations and Business Operations, where I can contribute to customer growth, operational efficiency and long-term business success.
Experience
Work history, roles, and key accomplishments
AC
Google Ads Account Strategist
Accenture
Feb 2025 - Sep 2025 (7 months)
Managed 100+ small and medium-sized business accounts.
Improved ROAS by 28% and CTR by 35% through campaign optimisation.
Reduced CPC by 18% through audience and performance analysis.
Delivered quarterly business reviews and supported client retention.
BL
E-Commerce Manager
Bestir London
Mar 2021 - Oct 2024 (3 years 7 months)
Managed Shopify and eBay operations, delivering 20% year-on-year sales growth.
Increased traffic by 35% and customer acquisition by 25%.
Improved repeat purchases by 18% and reduced operational errors by 40%.
SL
Client Relationship Manager
Strategem Business Consulting LLp
Aug 2018 - Sep 2020 (2 years 1 month)
Managed B2B and B2C relationships.
Improved client retention by 15% and customer satisfaction by 25%.
Increased conversions by 22% through targeted campaigns.
Education
Degrees, certifications, and relevant coursework
Ulster University
Masters Degree, International Business Data Analysis
2020 - 2022
Grade: 7
All Saints Christian Law College- AU
Bachelors of Law, Law
2014 - 2019
Grade: 7
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
30k+ GBP
Social media
Job categories
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