I am looking for a fully remote role in IT Support, Endpoint Management, or IT Operations, SaaS Support roles, where I can take real ownership — not just close tickets, but improve the systems behind them. I have 2+ years of experience managing endpoints, identities, and hardware lifecycles.
Looking for a job
Mi I
@mohammed_ismail
IT Support & Systems Engineer specializing in endpoint management, identity, and zero‑trust compliance.
IndiaWhat I'm looking for
I am an Azure Security (AZ-500) and Cisco CyberOps certified IT Support and Systems Engineer with over two years of hands‑on experience managing endpoint provisioning, identity operations, and hardware lifecycle across APAC and UK remote‑first environments.
I have delivered measurable efficiency gains—reducing device readiness and handover time by 60%, achieving 100% endpoint security coverage during a CrowdStrike migration, and implementing Intune/Autopilot processes that cut replacement turnaround by 70% while maintaining audit‑ready asset records for 300+ endpoints.
I focus on scalable, compliance‑first operations: enforcing GDPR‑aligned encryption and device policies, authoring knowledgebase guides to reduce repeat incidents, and improving SLA and CSAT metrics through structured diagnostics and root cause analysis.
Experience
Work history, roles, and key accomplishments
ML
Current
IT Support Engineer
Madison Logic
Mar 2025 - Present (1 year)
Engineered automated macOS and Windows deployment workflows, reducing device readiness time by 60% and led migration of 100+ endpoints to CrowdStrike Falcon to achieve 100% security coverage across APAC and UK. Managed asset lifecycle, vendor relationships, and GDPR-aligned compliance documentation.
TR
Systems Engineer
TresVista
Jan 2024 - Feb 2025 (1 year 1 month)
Implemented Intune/Autopilot buffer stock model reducing laptop replacement turnaround by 70% and resolved 90% of support tickets within SLA, improving CSAT by 15%; managed inventory and audits for 300+ endpoints within a 1,200+ device estate achieving 100% audit compliance.
Education
Degrees, certifications, and relevant coursework
MP
MIT Academy of Engineering, Pune
Bachelor of Technology, Information Technology
2020 - 2024
Grade: 8.1 CGPA
Completed a B.Tech in Information Technology with a focus on practical IT systems and security, graduating with a CGPA of 8.1 in May 2024.
Coventry University
2023 - 2023
Activities and societies: Selected for an international technical programme
Participated in a summer school internship program in June–July 2023 focused on technical adaptation to UK professional and documentation standards.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
810k-966k USD
Social media
Job categories
Skills
JamfMicrosoft IntuneWindows Configuration DesignerAutopilotActive DirectoryAzure EntraOkta SSORBACSAMLConditional AccessCarbon BlackAsset Lifecycle ProcessesVendor ManagementHardware ProcurementOnboarding And OffboardingService ManagementDynamics 365Incident ManagementMicrosoft 365Google WorkspaceSlackDropboxPatchingBlackCrowdstrikeFalconGmailJiraOktaRoot CauseWindowsZscalerMacOSSSO Remote
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