Manojkumar Arumugam
@manojkumararumugam
Experienced Technical Support Specialist with expertise in IT operations.
What I'm looking for
I am a dedicated IT professional with over 9 years of experience in IT operations and management, specializing in IT asset management and server database management. My journey has been marked by significant achievements, including the implementation of OKTA SSO, which reduced onboarding time by 40%, and the creation of a unified IT asset management system that improved hardware inventory accuracy to 98%. I have successfully managed IT operations for over 800 users, maintaining a 98% SLA, demonstrating my commitment to operational excellence and strategic technology initiatives.
Throughout my career, I have led IT operations for hybrid environments, ensuring seamless support during rapid scaling. My expertise in deploying OKTA SSO with automated provisioning for 30 SaaS tools has secured consistent access control while cutting onboarding time significantly. I take pride in my ability to build centralized IT asset and vendor management systems, achieving 100% compliance and enhancing procurement cycles. I am now seeking a Technical Support position where I can leverage my skills to support your mission of providing efficient and reliable IT services.
Experience
Work history, roles, and key accomplishments
IT Systems Administrator
Opt IT Technologies India Pvt Ltd
Jan 2019 - Present (6 years 5 months)
Led IT operations for 800 hybrid users (macOS/Windows), maintaining 98% SLA across Slack, Zoom, and helpdesk, ensuring seamless support during rapid scale. Deployed OKTA SSO with automated provisioning for 30 SaaS tools, cutting onboarding time by 40% and securing consistent access control. Managed 500 endpoints via Kandji and Intune, achieving 100% compliance and full device lifecycle coverage.
Server Database Management Engineer
Newton Cloud Serve Pvt
Dec 2015 - Jan 2019 (3 years 1 month)
Directed enterprise infrastructure and Windows Server 2008-2022 environments, boosting uptime by 30% through monitoring and real-time replication, saving over $15K annually. Maintained 99.9% uptime for 500 endpoints supporting high-impact government contracts TACTV, TNEGA, ensuring regulatory compliance and audit readiness. Enforced security baselines via Active Directory, GPOs, Kandji, and Intune
Education
Degrees, certifications, and relevant coursework
Sri Krishna Engineering College
B.E. Computer Science, Computer Science
Grade: 3.2/4.0
Studied Computer Science at Sri Krishna Engineering College in Chennai, India. Focused on core computer science principles and achieved a GPA of 3.2/4.0.
Tech stack
Software and tools used professionally
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Location
Authorized to work in
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