Open to opportunities

Deepak Babu

@deepakbabu

I resolve global Windows and Mac infrastructure issues across identity, endpoint management, servers, and enterprise support.

India

Message

What I'm looking for

I'm looking to apply my infrastructure, endpoint management, identity, and global remote-support experience with a reputed organization that can use my skills and support my professional growth.

I've supported global users and enterprise infrastructure at Tao Solutions, BlockFi, PlaySimple Games, Jiflenow Technologies, and Zynga. My work spans Windows and Mac support, server administration, application integrations, and ticket-driven incident and change management across APAC, Sydney, Toronto, and New York time zones.

Over 15 years in IT, I've managed Active Directory, Azure AD, AWS IAM, Okta, JumpCloud, SSO, Jamf, SCCM, LANDesk, Jira, Juniper switches, Sophos Firewall, and endpoint security. I've also supported office expansion and move projects, endpoint deployments, Windows Server environments, virtualization, DNS/DHCP, and PowerShell and Python scripting for changing policies and requirements.

Experience

Work history, roles, and key accomplishments

Systems Engineer

Tao Solutions Inc

Apr 2023 - Nov 2025 (2 years 7 months)

Provided remote support for users across Sydney and Toronto time zones, handling Windows environment, server support, and application integrations. Managed ticketing, RFCs, and assigned projects.

Windows Servers Windows App Integrations Remote Support

Systems Analyst

BlockFi Inc

Jan 2021 - Jun 2022 (1 year 5 months)

Provided remote support for users across APAC and New York time zones, handling Windows and Mac environments, Okta support, and application integrations. Managed JIRA ticketing, RFCs, and assigned projects.

Windows Mac Okta Windows App Integrations Jira Remote Support

Senior IT Engineer

PlaySimple Games Pvt Ltd

Jul 2020 - Jan 2021 (6 months)

Handled and troubleshot operating system and software installations, configured desktops, laptops, and servers, and updated servers with service packs. Managed Active Directory, Quest tools, and JumpCloud implementation.

Windows Active Directory JumpCloud Remote Administration

Senior IT Engineer

Jiflenow Technologies India Pvt Ltd

Dec 2019 - Apr 2020 (4 months)

Windows Active Directory Juniper Sophos Jira Remote Administration

Desktop Support Technician

Zynga Game Network

Dec 2011 - Sep 2019 (7 years 9 months)

Remotely troubleshot Windows and Mac client machines, managed Active Directory, group policies, and user accounts. Coordinated with hardware vendors and assisted with office expansion and move projects.

Windows Mac Active Directory Group Policy Jira Remote Support Jamf LANDesk SCCM WSUS Airwatch

Systems Administrator

The Pixals

Oct 2009 - Dec 2011 (2 years 2 months)

Managed Windows servers and virtual instances, implemented and administered Active Directory, and handled DHCP/DNS servers. Led a technical support team and managed change and incident tickets.

Windows Server Active Directory DHCP DNS RAID DRAC Change Management Incident Management

Technical Support Executive

IDS Softwares Pvt Ltd

May 2009 - Sep 2009 (4 months)

Supported SQL-based client software, provided phone and remote support, and troubleshot DNS and Active Directory health. Managed support tickets and closed them after client confirmation.

SQL DNS Active Directory Remote Support Ticketing

EDP Assistant

Savannah Sarovar Premiere

Feb 2008 - Mar 2009 (1 year 1 month)

Updated patches on desktops via network repository and performed end-to-end network and server setup, including database servers. Redesigned the network when critical.

Setup Databases Patch Management

Systems Administrator

Insight Automation Services Private Limited

May 2004 - Jan 2008 (3 years 8 months)

Provided lab setup and venue for corporate training clients including Wipro, HP, and TESCO. Changed lab setups overnight and handled requirements single-handedly.

Windows Linux

Client Support Engineer

VidyaDeep

Nov 2002 - May 2004 (1 year 6 months)

Installed and configured VSAT terminals and modules for remote clients pan-India. Managed remote classroom clients and provided configuration and troubleshooting support.

Remote Support Configuration Troubleshooting

Customer Support Engineer

Mercury Digital Systems

Nov 2001 - Nov 2002 (1 year)

Provided extensive customer support on field, interacting with end users and guiding them appropriately.

Customer Support Field Support

Customer Support Engineer

System Integration Resources

Nov 2000 - Nov 2001 (1 year)

Provided extensive customer support on field, interacting with end users and guiding them appropriately. Supported dial-up connections for Sify, VSNL, and BSNL.

Customer Support Dial UP Networking