suhail khan

Currently working as a Senior Customer Service Representative, responsible for addressing customer inquiries and resolving issues efficiently. Focuses on maintaining high customer satisfaction through effective communication and problem-solving.

Currently working as a Senior Customer Service Representative, evaluating recorded and live customer interactions to ensure adherence to company standards. Responsible for providing feedback to agents to improve their performance and compiling data for management reports.

Managed Food & Beverage service operations as a Captain, ensuring excellent guest experience and adherence to service standards. Facilitated smooth service flow and addressed guest inquiries.

Held the position of Captain in the Food & Beverage department, focusing on delivering excellent service and managing dining experiences. Contributed to guest satisfaction and operational efficiency.

Served as a Captain in the Food & Beverage department, responsible for delivering high-quality service to guests. Ensured efficient order taking and timely delivery of food and beverages.

Served as a Team Leader in the catering department, overseeing daily operations and ensuring efficient service delivery. Managed team performance and maintained high standards of food service.

Worked as a Captain in the Food & Beverage department, overseeing service operations and ensuring guest satisfaction. Responsible for coordinating with kitchen staff and managing table service.

Served as Captain in the Food & Beverage department, overseeing service delivery and ensuring guest satisfaction. Managed dining operations and provided leadership to the F&B team.

Managed daily cafe operations, including staff supervision, inventory management, and customer service. Ensured smooth functioning of the cafe and maintained high standards of guest satisfaction.

Managed daily cafe operations, including staff supervision, inventory management, and customer service. Focused on optimizing cafe performance and enhancing customer experience.

Managed catering department operations, ensuring high standards of food service and customer satisfaction. Coordinated with various teams to deliver seamless in-flight catering experiences.

Led a Quality Team for the Expedia process, conducting regular quality audits of customer interactions. Identified areas for improvement and provided constructive feedback to agents to enhance performance.

Led the Quality Team for the Expedia process, ensuring adherence to quality standards and improving service delivery. Conducted audits and provided feedback to enhance team performance.

Worked as a Senior Associate for the Hopper process, handling specific customer interactions and ensuring process efficiency. Contributed to achieving operational targets and maintaining customer satisfaction.

Functioned as a Team Supervisor, overseeing daily operations and ensuring smooth workflow within the team. Responsible for guiding team members and maintaining high service standards.

Worked as Captain in the Food & Beverage department, responsible for ensuring high service standards and guest satisfaction. Managed daily F&B operations and supported team members.

Served as a Senior Associate for the Hopper process, handling complex customer interactions and providing support. Ensured efficient resolution of customer queries and maintained service quality.

Managed and supervised a team, ensuring smooth operations and adherence to service standards. Focused on enhancing team performance and guest experience within the casino environment.

Activities and societies: Functioned as Food & Beverage manager for the “Sevendipity” Theme Dinner in 2009. Functioned as a Member of Food & Beverage Service Department for the “Parsi New Year” Theme Lunch in 2007.

Completed a Bachelor's degree in Hotel Management Travel and Tourism (Hospitality Studies). The curriculum covered various aspects of hospitality, preparing for a career in the industry.

Completed Class XII (HSC) under the Maharashtra Board, India. This foundational education provided a broad academic background.

Completed Class X (SSC) under the Maharashtra Board, India. This education provided a strong academic foundation.