Surya Singh
@suryasingh2
I deliver customer-focused service, quality checks, and content evaluation-ready support.
IndiaWhat I'm looking for
I've built 10+ years of customer-facing operations experience across luxury hotels, residential properties, healthcare, and international service environments.
At Sarvodaya Healthcare, I manage service operations, resolve complaints, maintain SOPs and quality standards, and coordinate follow-ups and reports across departments. Previously at M3M India, I supported premium residential operations, events, customer feedback, reporting, and service-quality activities.
My experience at Emirates Flight Catering in Dubai strengthened my accuracy, professional communication, and SOP compliance in a fast-paced international environment. I'm now transitioning my strengths in information review, documentation, proofreading, and customer experience into content evaluation, content quality, writing, and digital content roles.
Experience
Work history, roles, and key accomplishments
Customer Service - Senior Executive
Sarvodaya Healthcare
Sep 2025 - Present (1 year)
Manage service operations while maintaining SOPs, customer service standards, and quality requirements. Handle customer interactions, complaints, and service recovery with clear communication and timely resolution.
F&B Executive
M3M India Pvt. Ltd.
Feb 2023 - Jul 2025 (2 years 5 months)
Coordinated operations, customer service, events, and service-quality activities in a premium residential environment. Handled customer feedback, complaint resolution, reporting, and cross-department coordination.
Customer Support Executive
Emirates Flight Catering
Nov 2021 - Nov 2022 (1 year)
Delivered customer-facing support in a fast-paced international environment with emphasis on accuracy and service standards. Resolved customer queries and concerns while maintaining professional communication and SOP compliance.
Bartender
DLF Hospitality
Aug 2016 - Apr 2018 (1 year 8 months)
Maintained service quality, customer interaction standards, stock controls, and workplace procedures.
Customer Service Associate
Anya Hotel, Hotel Hans Pvt. Ltd.
Dec 2014 - Jun 2016 (1 year 6 months)
Provided front-line customer service, handled queries, and supported smooth service delivery.
Education
Degrees, certifications, and relevant coursework
National Council for Hotel Management and Catering Technology
Bachelor of Science, Hotel and Hospitality Administration
2011 - 2014
Completed B.Sc. in Hotel and Hospitality Administration from NCHMCT New Delhi from 2011 to 2014.
Uttarakhand Education Board
High School and Intermediate, General Studies
2009 - 2011
Completed High School and Intermediate from Uttarakhand Education Board from 2009 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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