Manjeet Singh Rana
@manjeetsinghrana
I am a hospitality supervisor driving guest satisfaction and operational excellence.
MaldivesWhat I'm looking for
I am a Food and Beverage Supervisor with 10+ years of international hospitality and customer service experience in luxury resorts and high-volume environments. I focus on delivering consistent five-star service and measurable improvements in guest feedback.
I have led teams of up to 25 staff, supervised multiple F&B outlets, and managed daily floor operations to ensure compliance with company standards. My efforts have driven measurable gains, including a 16% uplift in positive guest reviews at my current resort and documented improvements in customer feedback scores.
I plan and execute large-scale banquets and events—over 30 annually at one property—while optimizing inventory, staff scheduling, and operational processes. I also bring negotiation and customer-support experience that improved agreement outcomes by 20% and raised satisfaction scores in technical support roles.
I am a certified departmental trainer and proficient with POS and hospitality management systems, Microsoft Office, and web-based support platforms. I lead with a guest-first ethos and a practical focus on process improvement, team coaching, and elevating online reviews and hotel rankings.
Experience
Work history, roles, and key accomplishments
Food and Beverage Supervisor
Atmosphere Core
May 2024 - Present (1 year 3 months)
Supervise a team of 18 delivering 5-star service, producing a 16% uplift in positive guest reviews and 99% satisfaction on curated guest experiences. Manage daily floor operations, team briefings, and compliance with resort standards.
Food and Beverage Supervisor
Amari Raaya Maldives
May 2023 - May 2024 (1 year)
Managed all F&B outlet operations and a team of 20+, planning and executing 30+ banquets annually while consistently exceeding guest service KPIs and 5-star standards. Led daily briefings and ensured operational compliance across outlets.
Negotiation Specialist
Credence Global Solutions
Nov 2022 - Apr 2023 (5 months)
Negotiated payment solutions for AT&T, Dish, and DirecTV, achieving a monthly target resolution rate of 69% and improving successful agreement outcomes by 20%. Built rapport with clients to increase settlement rates.
Customer Support Executive
Capita Business Services
Aug 2021 - Nov 2022 (1 year 3 months)
Provided technical support for O2 Telecom and NEXT UK, handling 100+ customer inquiries daily and raising satisfaction scores by 14% through optimized complaint resolution. Improved package tracking and issue escalation workflows.
Customer Support Executive
WNS Global Services
Nov 2018 - Nov 2020 (2 years)
Delivered online technical support and billing assistance for British Gas, streamlining support workflows to reduce average issue resolution time by 17% and improve service consistency. Managed billing escalations and knowledge base updates.
Customer Support Executive
Capita Business Services
Jun 2017 - Nov 2018 (1 year 5 months)
Handled web chat support for O2 clients, ensuring rapid resolution and maintaining high customer satisfaction ratings. Managed multiple concurrent chats and escalations to technical teams.
Food and Beverage Executive
Gourmet Renaissance Pvt. Ltd.
Dec 2016 - Jun 2017 (6 months)
Launched and managed a specialty restaurant with a team of 5, overseeing service operations, events, and menu enhancements to raise guest satisfaction. Conducted staff coaching and operational setup.
Senior Waiter
The Copper Chimney
Sep 2014 - Sep 2016 (2 years)
Oversaw dining operations and banquet setups for parties up to 100 guests, maintaining high service standards and efficient asset management. Coordinated event logistics and staff assignments.
Guest Service Associate
Courtyard by Marriott
Jun 2013 - Aug 2014 (1 year 2 months)
Worked across F&B outlets managing inventory and high-volume banquets of 500+ guests and daily buffet covers of 300+, ensuring hygiene and service protocol compliance. Supported in-room dining operations for 50+ daily orders.
Education
Degrees, certifications, and relevant coursework
Frankfinn Institute of Air Hostess Training
Diploma in Aviation, Hospitality & Travel Management, Aviation, Hospitality & Travel Management
2011 - 2012
Completed a diploma in Aviation, Hospitality & Travel Management providing practical training for airline and hospitality roles.
DC High School
SSC and HSC, Science
2007 - 2011
Completed secondary (SSC) and higher secondary (HSC) education with a focus on Science.
Tech stack
Software and tools used professionally
Availability
Location
MaldivesAuthorized to work in
Job categories
Interested in hiring Manjeet Singh?
You can contact Manjeet Singh and 90k+ other talented remote workers on Himalayas.
Message Manjeet SinghFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
