Khusboo Chhetri
@khusboochhetri
Customer-focused hospitality professional seeking a Customer Service Representative role to deliver consistent guest satisfaction.
IndiaWhat I'm looking for
I’m a dedicated, hardworking hospitality professional with experience ensuring guest satisfaction through excellent customer service. I’ve managed customer orders, preparing and serving high-quality meals while strictly adhering to health and safety protocols. I’m quick to learn, adaptable, and comfortable troubleshooting service systems to keep operations running smoothly.
In my roles as SR. FOOD & BEVERAGE ATTENDANT and FOOD & BEVERAGE SERVICE EXPERT, I coordinated front of house and kitchen operations, oversaw reservations, and managed the entire dining experience from guest arrival to departure. I analyzed customer feedback to implement improvements, ensuring continuous evolution and maintenance of top-quality service.
Experience
Work history, roles, and key accomplishments
Food & Beverage Service Expert
Courtyard by Marriott Goa
Jan 2025 - Mar 2026 (1 year 2 months)
Provided top-tier customer service by coordinating between front of house and kitchen operations and overseeing reservations. Managed the full dining experience from guest arrival to departure and used customer feedback to improve service quality.
Sr. Food & Beverage Attendant
The West Gate Posada by Summit Darjeeling
Sep 2023 - Nov 2024 (1 year 2 months)
Operated and troubleshooted the EGS system while ensuring guest satisfaction through attentive customer service. Managed dining orders and maintained food safety standards by monitoring supplies, restocking, and following health and safety protocols.
Education
Degrees, certifications, and relevant coursework
Dr IB Thapa Nepali Vidyalaya School
X (WBB), WBB X
Completed X (WBB) at Dr IB Thapa Nepali Vidyalaya School in Siliguri.
Krishnamaya Memorial Nepali High School
X (WBB), WBB X
Completed X (WBB) at Krishnamaya Memorial Nepali High School in Siliguri.
Indira Gandhi National Open University (IGNOU)
Bachelor of Arts, Arts
Earned a Bachelor of Arts from IGNOU.
Zefyr Institute of Aviation, Hospitality & Tourism
Professional Certification Course, Aviation, Hospitality & Tourism Management
Completed a professional certification course in Aviation, Hospitality & Tourism Management at Zefyr Institute in Salugara, Siliguri.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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