Truptirani Parida

I am a Technical Support Representative with over two years of non-voice support experience via chat, email, and ticketing systems. I specialize in troubleshooting, guiding users through web-based tools, and maintaining clear written communication.

During roles at Wipro Limited and Dell Technologies, I handled customer interactions, managed and resolved support tickets in line with SLAs, and contributed to high customer satisfaction through professional communication and problem-solving.

I have experience creating and maintaining internal knowledge base articles, drafting FAQs, and following ITIL best practices for incident, problem, and request management. I prioritize tickets by severity and track lifecycles to ensure timely resolution.

I hold a Diploma in Information Technology and a PGDCA, and I bring a friendly tone, strong multitasking abilities, and a focus on minimizing downtime for business operations.