subrena smith

Provided front- and back-of-house customer service, assisted in food preparation, and maintained cleanliness and sanitation to ensure accurate and timely order delivery.

Supported kitchen operations and event food preparation, maintained sanitation standards, assisted with event decoration for weddings and ensured cleanliness of guest common areas.

Provided customer support for healthcare clients, handled inquiries, assisted in sales, and resolved customer concerns during a seasonal engagement.

Worked as a seasonal healthcare customer service and sales agent from September 2022 to July 2023, handling patient inquiries and supporting enrollment processes.

Managed hotel reservations and customer inquiries, delivering customer service and resolving booking-related issues efficiently.

Managed reservations and customer inquiries from March 2022 to September 2022, optimizing booking processes and maintaining high service standards.

Assisted in food preparation and catering for private events, ensuring quality presentation and client satisfaction.

Provided catering support from December 2021 to February 2022, including food preparation and event service to ensure client satisfaction.

Handled customer inquiries and sales on a seasonal account from July 2021 to November 2021, achieving service targets and supporting campaign goals.

Provided customer support and sales assistance for a seasonal promotional account, handling inquiries and facilitating transactions.

Provided technical support for ASUS products from February 2020 to July 2021, troubleshooting issues and guiding customers to resolution while meeting performance metrics.

Provided technical support to ASUS customers, troubleshooting and resolving hardware and software issues to restore device functionality.

Prepared and served menu items from September 2019 to March 2020, ensuring food quality, timely service, and adherence to hygiene standards.

Assisted with food preparation and cooking in a fast-paced restaurant and served customers to ensure quality dining experiences.

Served customers and drove sales from November 2018 to September 2019, resolving inquiries and meeting sales targets while maintaining high customer satisfaction.

Delivered customer service, handled sales inquiries, and assisted with product orders and customer queries to support sales processes.

Assisted with care and supervision of children in the home, supporting daily activities and providing a safe environment during a seasonal placement.

Grade: Distinction

Attended Distinction College from 2018 to 2019; completed coursework with focus on business and vocational subjects.

Secondary education at Holy Childhood High School covering CXC subjects including Principles of Business, English Language, Information Technology, Chemistry, Biology, and Mathematics.

Primary education at Mannings Hill Primary School from 2007 to 2013.

Basic education at Mount Salus Basic School from 2004 to 2007.

Completed City & Guilds certification in Food Preparation (level indicated as L1) and a school food preparation entry certificate.