Subhan Ur Rehman

Negotiates with service providers to help reduce customers’ monthly bills while handling outbound and project-based calls. Balances customer service with performance targets and follows compliance and call ethics frameworks.

Conducted supervised psychological assessments, clinical interviews, and behavioral observations for clients in substance-use rehabilitation. Supported treatment planning and documentation, observed therapy sessions focused on relapse prevention, and collaborated with a multidisciplinary team while adhering to ethical and confidentiality standards.

Led a team of 4 to design, develop, and launch dropshipping-based online stores for international clients. Managed project workflows and client communications, supported recruitment and onboarding, and delivered training on dropshipping operations and e-commerce best practices.

Managed the email marketing department and created marketing plans to promote artists, albums, singles, and events. Conducted market research and analyzed trends and audience demographics to tailor marketing efforts, while mentoring a team and setting objectives with feedback and support.

Managed a team of email support representatives by setting performance goals and providing coaching and feedback. Developed email support processes, analyzed customer feedback and data for improvements, collaborated with other departments to resolve inquiries, and supported recruitment and onboarding.

Grade: 3.50

BS (Hons) Psychology at the University of Central Punjab in Lahore, completed with a final grade of 3.50 across 133 credits.

F.Sc. (Pre-Engineering) at Unique College in Lahore, Pakistan from 2017 to 2019.