Hasnain Mustafa

I began my professional journey in EdTech and teaching, where I developed a deep appreciation for communication, empathy, and the impact of tailored guidance. This path naturally led me to the world of Customer Success at Zendrop, an international B2B dropshipping and fulfillment platform. Over the past two years, I’ve worked remotely with a diverse customer base, collaborating closely with cross-functional teams to resolve complex issues and deliver a seamless experience.

At Zendrop, I delivered customer support through live chat and email, handling approximately 2,500 tickets with an impressive average CSAT of 95%. I played an instrumental role in meeting and maintaining KPIs, contributing directly to customer satisfaction and the team's performance. My proactive approach reduced churn by 20% by identifying user concerns and offering effective, user-centric solutions. I also took an active role in onboarding and mentoring new hires, sharing best practices and helping them build confidence in user interactions.

Outside of work, I enjoy exploring the depths of existence through ontology, psychology, and philosophy. As Carl Jung once said, “The privilege of a lifetime is to become who you truly are.” I am passionate about fostering a supportive environment where both customers and team members can thrive.