Bushra Chandio

I’m a customer support professional with a track record in e-commerce environments, handling high-volume live chat, email, WhatsApp Business, phone calls, and other communication channels. I’m known for clear, empathetic written English and for resolving issues without escalation, while consistently meeting response time and quality targets.

In my role as a Customer Support Representative at HP Merch Studio, I managed simultaneous live chat queues with accuracy and a consistent tone across every interaction. I served as the first point of contact for order tracking, product queries, returns, and complaint handling, while logging detailed customer records in CRM systems to keep the wider team fully informed and improve positive customer engagement by 40%. I also supported email marketing operations—newsletter creation, Mailchimp campaign setup, and customer communication copywriting—while proactively flagging patterns in recurring issues to internal teams to reduce repeat contacts.