Open to opportunities

Sajid Ali

@sajidali6

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Customer-focused email support and data verification specialist improving product quality.

Pakistan

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What I'm looking for

I’m seeking customer-facing or email support roles where I can apply data verification, email marketing, and product evaluation skills to improve customer satisfaction and product quality while growing into broader product or team responsibilities.

I am a customer-focused support specialist who handles orders, returns and product inquiries across marketplaces like Amazon, BestBuy, Temu, Walmart and Rona, delivering prompt, polite responses to maintain customer satisfaction. I process return requests according to each store’s policies and provide clear, timely communication to resolve issues.

I have tested Temu products and provided actionable feedback to improve usability, managed email marketing campaigns to boost open and click rates, and maintained data accuracy through verification and cleanup using Excel and internal tools. I’m currently studying an ADP in ITM to strengthen my IT and project-management skills and to better support product strategy and quality assurance.

Experience

Work history, roles, and key accomplishments

Current

Customer Engagement Specialist

Current

SwiftSupport (Aosom Canada)

Feb 2025 - Present (6 months)

Handled customer inquiries for platforms including Amazon, BestBuy, Temu, Walmart and Rona via chat and email, resolving order, shipping, returns, and product questions with timely, polite responses.

Customer Support Email Support Chat Support Returns Processing CRM Order Management Communication

Product Evaluator

Mindbridge

Sep 2024 - Feb 2025 (5 months)

Tested Temu products for quality, usability, and performance and produced clear feedback reports that guided product improvements from a customer perspective.

product evaluation Usability Testing QA Testing Reporting Attention To Detail

Email Marketer

Cosmos Intl.

Mar 2023 - Aug 2024 (1 year 5 months)

Created and sent marketing email campaigns, tracked open and click rates to optimize performance, and managed subscriber lists following best practices to improve engagement.

Email Marketing Campaign Management Open Rate Optimization Segmentation Analytics

Data Verification Specialist

Cappersoft

Apr 2021 - Feb 2023 (1 year 10 months)

Checked and cleaned datasets to ensure accuracy, corrected errors using internal tools and Excel, and collaborated with the quality team to maintain accurate records.

Data Verification Data Cleaning Excel Data Quality Internal Tools Quality Assurance Record keeping Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of Management and Technology

Associate Degree, Information Technology Management

2025 -

Pursuing an Associate Degree in Information Technology Management focused on IT systems, business tools, and project management to support IT and customer service roles.