Strahinja Ćalić

Researching optimal industries for agency contribution, setting operational foundations, and focusing on core projects like recruitment, operations, and sales. Aligning with partners to achieve joint goals, creating development strategies, and negotiating with clients. Improving internal data systems, forming legal contracts, and building talent pipelines. Offering B2B and individual consulting.

Led a 5-member HR team, managing operations, coordinating meetings, and optimizing performance through goal setting and KPI measurement. Acted as an HR ambassador, fostering cooperation with department heads and enhancing employee relations. Facilitated conflict resolution, improved HR processes, and contributed to policy development. Managed learning initiatives, budgets, and supported recru.

Collaborated with project managers, executives, and teams to drive company growth. Led recruitment efforts with HR and Business, focusing on the SRB branch. Supported employer branding and communication. Developed recruitment strategies, managed agency relationships, and executed full-cycle recruitment for mid-to-senior roles. Successfully opened the SRB branch with 7 core members in 5 months.

Focused on IT recruitment, integrating past experience into the role. Generated leads and sourced candidates for software development roles, engaging and surveying prospects. Screened resumes, created reports, and selected candidates for HR interviews. Participated in interviews and evaluated candidates. Also wrote articles, created job posts, and developed outreach mtrl. to attract applicants.

Communicated with NCR Customer Engineers to resolve high-priority IT incidents, handling 35 weekly calls and 50 tickets. I supported Walmart and Sam's Club with POS systems, managed network operations, and documented each process step. I collaborated with teams and managed data in CRM systems like ServiceNow and NEOS, enhancing resolution strategies.

Acted as the first point of contact for IT infrastructure, hardware, and procedural issues for the Non-POS team. Gathered client information to diagnose and resolve issues, ensuring transparency and minimizing escalations. Redirected incidents to appropriate teams and responded to escalations. Operated tools like Microsoft Office, Remote Desktop, Oracle, PuTTY, and ServiceNow CRM.

As a Specialist in Client Acquisition and Conversion, I worked across various outsourced projects, mainly collaborating with online brokers in the stock market. I sourced and analyzed client data to tailor outreach strategies, using consultative approaches to secure business deals. I utilized sales tactics and negotiation methods to convert clients and integrate them into retention programs.

Achieved daily sales targets by successfully selling the required amount of fuel using a consultative sales approach. Handled financial documentation, including profit calculations and deposits, and managed the inventory list. Gathered and forwarded all sales process information to be implemented in the company database.