I have worked for 5+ years in customer service working in the CAD industry. I helped retain $11.4 million in one year of SaaS renewals with proactive retention and customer outreach.
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Steve Petrakis
@stevepetrakis
I am customer success specialist based in San Francisco.
United StatesExperience
AUCustomer Loyalty Specialist
Autodesk
Mar 2018 - Aug 2022 (4 years 5 months)
I was promoted to Customer Loyalty Specialist after working 8 months as a eStore Support Specialist at Autodesk. My role as a customer loyalty specialist dealt with managing customer retention projects to help retain SaaS customers. Within the first month we retained over one hundred thousand dollars in SaaS subscriptions. Then within two years we were retaining over one million dollars a month.
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