Steven Pacheco
@stevenpacheco1
Dedicated customer service representative with photography and healthcare experience.
United StatesWhat I'm looking for
I'm Steve Pacheco, a dedicated professional with a diverse background in customer service, photography, and healthcare. My experience as a Customer Service Representative at Everrise for Bswift has honed my skills in managing inbound calls, efficiently enrolling clients in benefits, and maintaining a high customer satisfaction rate. I pride myself on my ability to troubleshoot issues and provide first-call resolutions, ensuring that clients feel supported and valued.
In addition to my customer service expertise, I am a self-employed photographer, running my own business, Pacheco Photographia. I offer high-quality studio and on-location photography services, managing all aspects of the business, including inventory and scheduling. My previous roles in healthcare, including as a Case Investigator and Contact Tracer, have equipped me with strong communication skills and a deep understanding of patient care, further enhancing my ability to connect with clients and provide exceptional service.
Experience
Work history, roles, and key accomplishments
Sole Proprietor/ Photographer
Pacheco Photographia
Oct 2023 - Oct 2023 (0 months)
Provided high-quality studio and on-location digital photography services while managing all aspects of the business including inventory, billing, and scheduling.
Customer Service Representative
Everrise for Bswift
Oct 2023 - Sep 2024 (11 months)
Managed inbound calls from clients, efficiently enrolling employees in employer-provided benefits while achieving a high customer satisfaction rate. Troubleshot enrollment issues with a focus on first-call resolution.
Case Investigator & Contact Tracer
Jennifer Temps for Community Care of North Carolina
Dec 2020 - Sep 2022 (1 year 9 months)
Conducted remote interviews to support health departments in managing cases, assessing health information, and providing guidance on resources and care.
Merchandise Claims & Control Specialist
K-mart
May 2018 - Apr 2020 (1 year 11 months)
Audited and processed returns and recalls of merchandise, ensuring accurate preparation and shipment while minimizing loss prevention issues.
Patient Services Representative
McKesson for Einstein Healthcare Network
May 2015 - Dec 2017 (2 years 7 months)
Facilitated inbound call center requests, scheduled appointments for patients, and conducted quality audits to ensure adherence to procedures.
Facility Supervisor
U.S. Security Associates
May 2010 - Aug 2013 (3 years 3 months)
Oversaw the community's security program, trained security personnel, and managed scheduling and payroll while addressing client and resident needs.
Education
Degrees, certifications, and relevant coursework
Greater Lawrence Technical School
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills necessary for further education and career development.
Availability
Location
United StatesAuthorized to work in
Job categories
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