Jenn Guzman

I'm currently supporting Devoted Healthcare members through phone, email, and online channels, helping them understand benefits, find in-network providers, schedule appointments, and navigate care. I use member data and technology platforms to document needs, identify care gaps, and provide tailored support.

Previously, I handled member requests, complaints, grievances, and provider changes at Alignment Healthcare, coordinated claimant cases and medical reports at QTC Leidos, and spent eight years resolving customer issues, processing orders, supporting payroll, and training teams at Lowe's. I bring hands-on customer service, healthcare support, data entry, scheduling, and bilingual Spanish communication experience.