Jennifer Delgado
@jenniferdelgado1
I lead customer service and records teams that improve accuracy and client satisfaction.
United StatesWhat I'm looking for
At Vital Records Control Inc., I streamline documentation retrieval, implement request-status tracking, and work with cross-functional teams to resolve record discrepancies.
I also lead customer service operations at Bayside Corp, where I train and mentor staff, monitor performance metrics, and use client feedback to improve service delivery and response times.
Previously at Kindred Hospital LTAC, I processed medical-records requests, maintained electronic records, and reviewed documentation for regulatory compliance and accuracy.
Across more than 14 years in customer service and records operations, I bring team leadership, conflict resolution, quality assurance, and a supportive approach to improving client and stakeholder experiences.
Experience
Work history, roles, and key accomplishments
Release of Information Supervisor
Vital Records Control Inc.
Jun 2020 - Present (6 years 2 months)
Streamlined documentation retrieval processes and implemented a tracking system to reduce follow-up inquiries. Collaborated with cross-functional teams to resolve record discrepancies and mentored junior staff.
Customer Service Supervisor
Bayside Corp
Mar 2017 - Present (9 years 5 months)
Led training to enhance team productivity and implemented a feedback system to improve service delivery. Monitored performance metrics and mentored team members to foster a positive work environment.
Medical Records Clerk/ROI Specialist
Kindred Hospital, LTAC
Mar 2011 - Jun 2019 (8 years 3 months)
Processed medical records requests and delivered charts following routing procedures. Analyzed records for compliance and implemented a tracking system to reduce response times.
Education
Degrees, certifications, and relevant coursework
Cimarron Memorial High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Availability
Location
United StatesAuthorized to work in
Job categories
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