Jennifer Martinez

I’m a customer-focused professional with experience as a WFH Customer Service Representative, where I resolved 50+ customer issues daily while maintaining a 98% customer satisfaction score. I’m skilled at phone customer support, managing returns, and communicating clearly to both retain customers and identify upsell opportunities.

I also bring hands-on reliability from my USPS Mail Handler role, where I accurately sorted mail, ensured proper labeling, and met delivery deadlines while using mail tracking systems. Earlier, as a Personal Care Assistant, I provided direct support, maintained patient daily charts, assisted with medication intake, and responded to patient needs with care and attention to detail.