Emily Robbins
@emilyrobbins
Customer Service Manager who blends operations, IT support, and troubleshooting to keep teams and customers moving.
United StatesWhat I'm looking for
I’m a Customer Service Manager / Product Operations Specialist with a track record of improving day-to-day operations, supporting teams, and solving problems quickly. Since Oct 2021, I’ve focused on customer service leadership alongside product operations, building reliable workflows and helping ensure the right outcomes for customers and internal teams.
Before that, I supported complex, hands-on environments where uptime and accuracy mattered. As an Amazon IT - Equipment Coordinator (Aug 2017 - Feb 2020), I provided IT support to warehouse associates and sister sites, coordinating equipment and resolving issues so associates could stay productive.
I also bring strong technical troubleshooting experience from the field. At Spectrum, as a Field Technician 2 (Apr 2020 - Mar 2021), I installed and troubleshot cable and internet, diagnosing problems and restoring service efficiently.
My career also includes customer-facing and operational roles that sharpened my communication and service mindset. I’ve worked as a Server, a Photography Sales Specialist, a Fresh Food Clerk, a Lead Assistant Manager, and a Pharmacy Technician—filling prescriptions, mixing IVs, and keeping workspaces clean, organized, and compliant.
Experience
Work history, roles, and key accomplishments
Customer Service & Product Ops
The Hemp Doctor LLC
Oct 2021 - Present (4 years 8 months)
Managed customer service and product operations, handling customer support needs and coordinating day-to-day operational tasks.
Field Technician 2
Spectrum
Apr 2020 - Mar 2021 (11 months)
Installed and troubleshot cable and internet services, ensuring connections were working properly and resolving service issues.
IT Equipment Coordinator
Amazon
Aug 2017 - Feb 2020 (2 years 6 months)
Provided IT support to warehouse associates and sister sites, coordinating equipment needs and assisting with workplace technology issues.
Server
Red Lobster
Oct 2015 - Aug 2018 (2 years 10 months)
Greeted and seated guests, took and delivered orders, and provided an enjoyable dining experience in a fast-paced restaurant environment.
Photography Sales Specialist
LifeTouch
Mar 2015 - Nov 2015 (8 months)
Sold photography products and supported weekend third-shift hostess duties, helping ensure positive customer experiences.
Fresh Food Clerk
Harris Teeter
Jul 2013 - Feb 2014 (7 months)
Prepared fresh foods across deli/bakery stations, including slice-line and making pizza and subs, while maintaining a clean and sanitary work station.
Lead Assistant Manager
The Pantry-Kangaroo Express
Aug 2012 - Aug 2013 (1 year)
Served as Lead Assistant Manager, supporting daily operations and helping coordinate team workflow.
Pharmacy Technician
Neil Medical Group
Feb 2011 - Sep 2012 (1 year 7 months)
Filled prescriptions and mixed IVs, maintaining cleanliness and organization in assigned pharmacy sections.
Education
Degrees, certifications, and relevant coursework
Vocational/Trade School
2018 - 2019
Completed a vocational/trade school program from Jun 2018 to May 2019.
Associate Degree Program
2009 - 2011
Completed an associate degree program from Aug 2009 to Jul 2011.
High School
2004 - 2009
Attended high school from Aug 2004 to Jul 2009.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Emily?
You can contact Emily and 90k+ other talented remote workers on Himalayas.
Message EmilyFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
