Steven Pacheco
@stevenpacheco
Dedicated customer service representative with photography and healthcare experience.
United StatesWhat I'm looking for
With a diverse background in customer service and photography, I have honed my skills in managing client relationships and delivering high-quality services. My recent role as a Customer Service Representative at Everrise for Bswift allowed me to efficiently enroll employees in benefits while maintaining a high customer satisfaction rate. I excel in troubleshooting and resolving issues, ensuring first-call resolutions, and providing resources to clients.
As a Sole Proprietor and Photographer at Pacheco Photographia, I successfully ran my own business, offering digital photography services in a competitive market. My experience includes managing inventory, billing, and scheduling, showcasing my ability to multitask and maintain high standards of quality. Additionally, my role as a Case Investigator and Contact Tracer for Community Care of North Carolina involved conducting remote interviews and collaborating with health departments to manage cases effectively.
Experience
Work history, roles, and key accomplishments
Sole Proprietor/ Photographer
Pacheco Photographia
Oct 2022 - Sep 2023 (11 months)
Provided high-quality studio and on-location digital photography services while managing all aspects of the business including inventory, billing, and scheduling.
Customer Service Representative
Everrise for Bswift
Oct 2023 - Oct 2024 (1 year)
Managed inbound calls from clients, efficiently enrolling employees in employer-provided benefits while achieving a high customer satisfaction rate. Troubleshot and resolved enrollment issues with a focus on first-call resolution.
Case Investigator & Contact Tracer
Jennifer Temps for Community Care of North Carolina
Dec 2020 - Sep 2022 (1 year 9 months)
Conducted remote interviews as a case investigator and contact tracer, supporting health departments by assessing health information and monitoring exposure risks.
Merchandise Claims & Control Specialist
K-mart
May 2018 - Apr 2020 (1 year 11 months)
Audited and processed returns and recalls of merchandise while ensuring accurate inventory management and minimizing loss prevention issues.
Patient Services Representative
McKesson for Einstein Healthcare Network
May 2015 - Dec 2017 (2 years 7 months)
Facilitated inbound call center requests, scheduling appointments for patients across various specialties and conducting quality audits for adherence to procedures.
Facility Supervisor
U.S. Security Associates
May 2010 - Aug 2013 (3 years 3 months)
Collaborated with clients to implement and oversee the security program while managing scheduling and payroll for the security team.
Education
Degrees, certifications, and relevant coursework
Greater Lawrence Technical School
High School Diploma, General Education
Completed high school education, gaining foundational knowledge and skills necessary for further education and career opportunities.
Availability
Location
United StatesAuthorized to work in
Job categories
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