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stephen monariSM
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stephen monari

@stephenmonari

Results-driven professional with experience in IT support, cloud computing, and customer service, backed by a strong foundation in finance.

Kenya
Message

What I'm looking for

I am looking for a role where I can solve problems, support customers or teams, and continue learning and growing professionally. I value a collaborative work environment, opportunities for career development, meaningful work, and the chance to make a positive impact through excellent service, communication, and continuous improvement.

I am an AWS Certified Solutions Architect โ€“ Associate and Google IT Support Professional with a background in IT support, cloud computing, and business operations. I have experience troubleshooting hardware, software, networking, and end-user issues, as well as leading teams and managing client relationships in the financial services industry. I enjoy solving technical problems, learning new technologies, and delivering excellent customer experiences. I am seeking opportunities in IT support, cloud, technical support, or customer success where I can contribute, learn, and grow.

Experience

Work history, roles, and key accomplishments

CIC Insurance Company logoCC
Current

Unit Manager/Financial Advisor

Dec 2021 - Present (4 years 8 months)

As a Unit Manager at CIC Insurance, I lead and support a team of insurance advisors to drive business growth, enhance customer satisfaction, and ensure compliance with industry regulations. My role involves strategic sales development, team performance management, and data-driven decision-making.

Key Responsibilities:

๐Ÿ‘ฅ Team Management: Lead and mentor a team of insurance agents/advisors, focusi

Space Race Computers | Ngong, Kenya logoSK

Administrator / Owner โ€“ Computer and Phone Technician

Apr 2013 - Nov 2021 (8 years 7 months)

As the founder and lead technician at Space Race Computers, I successfully built and managed a small tech repair and support business, providing end-to-end services in computer and mobile device repair, technical support, and system optimization. My role combined hands-on technical expertise with customer service, business administration, and problem-solving.

Key Responsibilities:

๐Ÿ”ง Diagnosed an

Slick Marketing Solutions logoSS

Finance Assistant / Production Manager

Jul 2012 - Sep 2012 (2 months)

Played a dual role overseeing financial reporting and print production processes at a fast-paced marketing agency. Ensured operational efficiency and quality standards were maintained across departments while supporting compliance and timely delivery.

Key Responsibilities:

๐Ÿงพ Prepared basic financial statements in alignment with GAAP standards, ensuring accuracy, compliance, and timely submission

Ministry of State for Planning,National Development & Vision 2030 logoMV

Intern โ€“ Rural Planning Directorate

May 2011 - Jul 2011 (2 months)

Worked under the Rural Planning Directorate at the Kajiado North District Development Office, where I gained hands-on experience in project monitoring, evaluation (M&E), and government planning processes. This internship provided me with valuable insights into the role of government in district-level development and planning.

Key Responsibilities:

๐Ÿ“‹ Project Monitoring & Evaluation (M&E): Assiste

Interim Independent Electoral Commission(IIEC) logoIC

Polling/Tallying clerk

Aug 2010 - Aug 2010 (0 months)

Served as a polling clerk during the National Constitutional Referendum, ensuring a smooth and transparent election process while adhering to electoral regulations and maintaining integrity throughout the voting and tallying procedures.

Key Responsibilities:

๐Ÿ—ณ๏ธ Polling Assistance: Assisted in managing voter registration, ensuring smooth polling operations, and verifying voter identities accordin

Education

Degrees, certifications, and relevant coursework

CN

College of Insurance, Nairobi

Executive Certificate of Proficiency in Insurance (ECOP), Insurance

2022 - 2022

This course provided an in-depth exploration of the fundamentals of general and life insurance, equipping me with essential knowledge on the nature, application, and importance of insurance. It has enhanced my ability to understand, apply, and advise on both individual and business insurance needs.

MU

Moi University

Bachelor of Arts(Economics), Mainstream Economics

2008 - 2012

Moi University was a transformative phase in my academic and personal development. It broadened my intellectual horizons, enhanced my analytical and communication skills, and deepened my appreciation for diverse perspectives. The experience shaped a well-rounded foundation for both my professional and personal growth.

KB

Kenya Accountants & Secretaries National Examinations Board(KASNEB)

Certified Public Accountancy(CPA)

Successfully completed Sections I and II of the CPA program, covering key areas in financial accounting, commercial law, and entrepreneurship. This training built a solid foundation in accounting principles and professional ethics, enhancing my analytical and financial reporting skills.

NS

Nairobi School

O-Levels

2003 - 2006

Tech stack

Software and tools used professionally

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