I am looking for a role where I can solve problems, support customers or teams, and continue learning and growing professionally. I value a collaborative work environment, opportunities for career development, meaningful work, and the chance to make a positive impact through excellent service, communication, and continuous improvement.
stephen monari
@stephenmonari
Results-driven professional with experience in IT support, cloud computing, and customer service, backed by a strong foundation in finance.
What I'm looking for
I am an AWS Certified Solutions Architect โ Associate and Google IT Support Professional with a background in IT support, cloud computing, and business operations. I have experience troubleshooting hardware, software, networking, and end-user issues, as well as leading teams and managing client relationships in the financial services industry. I enjoy solving technical problems, learning new technologies, and delivering excellent customer experiences. I am seeking opportunities in IT support, cloud, technical support, or customer success where I can contribute, learn, and grow.
Experience
Work history, roles, and key accomplishments
AWS Certified Solutions Architect - Associate l Cloud Migration Consultant
May 2025 - Present (1 year 3 months)
Helping small businesses migrate and optimize their systems on AWS. Providing cloud infrastructure consultation, cost optimization strategies, and technical support.
As a Unit Manager at CIC Insurance, I lead and support a team of insurance advisors to drive business growth, enhance customer satisfaction, and ensure compliance with industry regulations. My role involves strategic sales development, team performance management, and data-driven decision-making.
Key Responsibilities:
๐ฅ Team Management: Lead and mentor a team of insurance agents/advisors, focusi
Administrator / Owner โ Computer and Phone Technician
Apr 2013 - Nov 2021 (8 years 7 months)
As the founder and lead technician at Space Race Computers, I successfully built and managed a small tech repair and support business, providing end-to-end services in computer and mobile device repair, technical support, and system optimization. My role combined hands-on technical expertise with customer service, business administration, and problem-solving.
Key Responsibilities:
๐ง Diagnosed an
Deputy Presiding Officer
Feb 2013 - Mar 2013 (1 month)
Supervised polling staff and assisted in overseeing a free, transparent election at Lemelepo Water Project polling station. Gained valuable insights into team management and coordination.
Played a dual role overseeing financial reporting and print production processes at a fast-paced marketing agency. Ensured operational efficiency and quality standards were maintained across departments while supporting compliance and timely delivery.
Key Responsibilities:
๐งพ Prepared basic financial statements in alignment with GAAP standards, ensuring accuracy, compliance, and timely submission
Intern โ Rural Planning Directorate
May 2011 - Jul 2011 (2 months)
Worked under the Rural Planning Directorate at the Kajiado North District Development Office, where I gained hands-on experience in project monitoring, evaluation (M&E), and government planning processes. This internship provided me with valuable insights into the role of government in district-level development and planning.
Key Responsibilities:
๐ Project Monitoring & Evaluation (M&E): Assiste
Served as a polling clerk during the National Constitutional Referendum, ensuring a smooth and transparent election process while adhering to electoral regulations and maintaining integrity throughout the voting and tallying procedures.
Key Responsibilities:
๐ณ๏ธ Polling Assistance: Assisted in managing voter registration, ensuring smooth polling operations, and verifying voter identities accordin
Education
Degrees, certifications, and relevant coursework
College of Insurance, Nairobi
Executive Certificate of Proficiency in Insurance (ECOP), Insurance
2022 - 2022
This course provided an in-depth exploration of the fundamentals of general and life insurance, equipping me with essential knowledge on the nature, application, and importance of insurance. It has enhanced my ability to understand, apply, and advise on both individual and business insurance needs.
Moi University
Bachelor of Arts(Economics), Mainstream Economics
2008 - 2012
Moi University was a transformative phase in my academic and personal development. It broadened my intellectual horizons, enhanced my analytical and communication skills, and deepened my appreciation for diverse perspectives. The experience shaped a well-rounded foundation for both my professional and personal growth.
Kenya Accountants & Secretaries National Examinations Board(KASNEB)
Certified Public Accountancy(CPA)
Successfully completed Sections I and II of the CPA program, covering key areas in financial accounting, commercial law, and entrepreneurship. This training built a solid foundation in accounting principles and professional ethics, enhancing my analytical and financial reporting skills.
Nairobi School
O-Levels
2003 - 2006
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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