Elizabeth Muia

I am an enthusiastic, open-minded and self-motivated professional with practical experience across customer care, IT support, records management and data annotation. I approach change with optimism and a readiness to learn, always looking for improvement opportunities.

As a Customer Care Executive, I built rapport with customers, ensured quality and compliance, met performance targets and supported new hires through on-the-job mentoring. I consistently identified process and productivity improvements to enhance customer experience.

In data annotation roles, I performed image segmentation, video and text labeling, and validated machine learning outputs to improve model accuracy. I have hands-on experience with cloud-based workflows and digitizing records for easy retrieval.

My technical foundation is supported by a Diploma in Information Communication Technology and practical IT duties including troubleshooting, network configuration, hardware repair and system monitoring. I bring strong communication, teamwork, time management and problem-solving skills to every role.