Open to opportunities

nyambura speaks

@nyamburaspeaks

Message

Dedicated IT Specialist focused on optimizing technology for business efficiency.

Kenya

Message

What I'm looking for

I seek a role in a dynamic organization that values innovation and offers opportunities for professional growth.

I am a dedicated IT Specialist with a strong foundation in IT support, systems administration, and network troubleshooting. My hands-on experience in delivering technical solutions has equipped me with the skills to diagnose issues, maintain secure networks, and ensure smooth IT operations. I thrive in dynamic environments, where I can utilize my problem-solving skills and collaborate with cross-functional teams to meet organizational goals.

Currently, I work as an ICT Technical Support at the Ministry of Agriculture, where I diagnose and resolve hardware, software, and network-related issues, ensuring minimal downtime. My previous roles as a Client Success Analyst and Senior Quality Analyst have honed my ability to foster strong client relationships and deliver high-quality service. I am passionate about optimizing technology to drive business efficiency and continuously seek opportunities to learn and apply the latest advancements in IT.

Experience

Work history, roles, and key accomplishments

Current

ICT Technical Support

Current

Ministry of Agriculture

Jan 2024 - Present (1 year 4 months)

Responsible for diagnosing and resolving hardware, software, and network issues, ensuring minimal downtime. Perform system updates and provide frontline support for user inquiries while maintaining secure IT infrastructure.

IT Support Systems Administration Cybersecurity Technical Documentation User Training Data Backup Problem Solving

Client Success Analyst

Savannah Informatics Limited

Feb 2023 - Jul 2023 (5 months)

Fostered strong client relationships and acted as the primary contact for inquiries. Collaborated with teams to improve service delivery and conducted training sessions for new clients.

Client Relationship Management Data Analysis Training Communication Cross Functional Collaboration Reporting Problem Solving Customer Engagement

Senior Quality Analyst, Trainer, Auditor

Samasource Kenya

Jul 2021 - Dec 2022 (1 year 5 months)

Performed quality data analysis and auditing to enhance accuracy. Developed training materials and provided mentorship to ensure effective skill application among participants.

Quality Assurance Data Analysis Training Development Auditing Mentorship Problem Solving Research Communication

Senior Data Quality Analyst

CloudFactory Kenya

Jan 2018 - Jul 2020 (2 years 6 months)

Conducted quality data analysis and managed data entry processes. Trained new hires and ensured data accuracy while maintaining operational standards.

Data Analysis Training Data Management Problem Solving Communication Excel Process Improvement

Sales Representative

Madison Insurance

Jan 2018 - May 2018 (4 months)

Designed marketing strategies to sell insurance contracts and maintained client relationships through effective communication and follow-ups.

Sales Marketing Strategy Client Communication Networking Report Preparation Customer Service Risk Assessment Negotiation

Education

Degrees, certifications, and relevant coursework

Kenya College of Accountancy University

Bachelor of Business Information Technology, Business Information Technology

2018 - 2020

Completed a Bachelor of Business Information Technology, focusing on the integration of business and IT principles to enhance organizational efficiency and effectiveness.