Stephen Adu
@stephenadu
Motivated customer support professional with CRM experience and strong administrative, communication skills.
NigeriaWhat I'm looking for
I am a motivated, detail-oriented customer support and administrative professional with a B.Sc. in Plant Science and Biotechnology and practical experience in CRM-driven service delivery. I work effectively both independently and within teams, applying accuracy, integrity, and a proactive approach to learning.
My experience includes customer support roles at BSE Ventures and Tenophadis Agrifood Processing Company (NYSC), where I handled inquiries, maintained accurate records, supported daily administration, and applied CRM principles to improve service delivery and client outcomes.
I bring strong interpersonal skills, polished telephone etiquette, Microsoft Office proficiency, and experience in documentation and field coordination. I am seeking opportunities where I can contribute to excellent customer experiences while continuing to develop professionally.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
BSE Ventures
Apr 2021 - Nov 2021 (7 months)
Managed inbound customer inquiries, negotiated payment arrangements with debtors, maintained accurate payment records, and upheld privacy and security requirements to preserve customer loyalty.
Volunteer Administrative Assistant
Heritage Expressions
Mar 2018 - Aug 2019 (1 year 5 months)
Provided administrative and customer support, assisted with coordination and record keeping, and communicated with stakeholders while demonstrating attention to detail and teamwork.
Administrative Officer
Tenophadis Agrifood
Supervised field activities and supported daily administrative, documentation, and office operations while applying CRM principles to improve service delivery and maintain accurate records.
Education
Degrees, certifications, and relevant coursework
FOFederal University, Oye-Ekiti
Bachelor of Science, Plant Science and Biotechnology
2019 - 2024
Activities and societies: Welfare Director, National Association of Plant Science and Biotechnology (NAPSAB)
Completed a Bachelor of Science in Plant Science and Biotechnology with involvement in the National Association of Plant Science and Biotechnology.
Aquinas College, Akure
Senior Secondary School Certificate, Secondary Education
2015 - 2017
Completed Senior Secondary School Certificate at Aquinas College, Akure.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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