Open to opportunities

Stephani Lamb

@stephanilamb

Message

Claims adjuster who resolves complex insurance issues with customer-first accuracy.

United States

Message

What I'm looking for

I’m looking for a role where I can resolve claims with accuracy, empathy, and strong communication. I want a team that values KPI performance and continuous improvement, while empowering me to manage cases and customer expectations effectively.

I’m a Property and Casualty Claims Adjuster focused on investigating, evaluating, negotiating, and settling claims with clear, policy-driven decisions. I apply knowledge of policies and insurance regulations to determine coverage, liability, and damages while keeping customers informed through phone and electronic communication.

Before claims, I built strong customer-facing and performance-driven experience as a Reservation Sales Agent and AT&T Lead Sales Consultant/Manager. At Disney, I planned Make A Wish vacations for sick children and their families, managed transportation, and handled inbound calls from a high-volume queue while exceeding KPI targets. At AT&T, I was “number one sales rep” and supported device troubleshooting, escalations, scheduling, payroll, and timecard corrections.

I bring a disciplined, organized approach developed across fast-paced environments, including maintaining website data accuracy and customer satisfaction in a remote setting. I’m a self-starter who solves problems, communicates clearly, and stays accountable to revenue goals, KPIs, and consistent service quality.

Experience

Work history, roles, and key accomplishments

Current

Property & Casualty Claims Adjuster

Current

AAA Property and Casualty

Jan 2024 - Present (2 years 5 months)

Investigated, evaluated, negotiated, and settled property and casualty claims by applying policy terms and insurance regulations to determine coverage, liability, and damages. Managed customer communications by phone and electronic media and processed work through task-driven queues.

Claims Investigation Coverage Analysis Claims Negotiation Customer Communications

ThredUp Customer Support

ThredUp

Jan 2018 - Jan 2023 (5 years)

Organized and responded to customer complaints while maintaining customer satisfaction and adhering to company policies. Supported accuracy of online listings by updating website items with correct information in a fast-paced, remote environment.

Customer Support Complaint Resolution Customer Satisfaction Remote Work

Reservation Sales Agent

The Walt Disney Company

Jan 2017 - Jan 2018 (1 year)

Planned Make-A-Wish vacations for sick children and their families by booking transportation, airfare, and hotel stays. Handled inbound calls from a queue with over 100 calls waiting, resolved escalated issues, and exceeded sales goals and KPIs with a $2,000 revenue goal per call.

Booking Call Center Operations Sales Goals KPI Management Escalation Handling Customer Service Transportation Coordination

Lead Sales Consultant & Manager

AT&T

Jan 2012 - Jan 2017 (5 years)

Led sales operations as a top sales rep in Greater Los Angeles for two consecutive years while providing exceptional customer service and expertise on plans and device pricing. Managed escalations, troubleshot devices prior to warranty processing, supervised scheduling and payroll/timecard corrections, coordinated device damage resolution, and reported metrics to improve KPIs.

Sales Leadership Customer Service Salesforce KPIs Customer Escalation Management