CUChy User
@chyuser
Enthusiastic claims adjuster with strong negotiation and problem-solving skills.
United StatesWhat I'm looking for
As a newly licensed claims adjuster, I am eager to apply my theoretical knowledge in practical scenarios. My extensive background in customer service, combined with over 7 years of experience in commercial claim handling, equips me with the skills necessary to excel in this role. I am a solution-oriented individual with strong negotiation abilities, making me a promising candidate for your team.
Throughout my career, I have demonstrated my leadership capabilities by supervising and training teams in customer service and injury claims. My experience includes handling significant losses, third-party injury claims, and providing high-quality service to clients. I am excited about the opportunity to bring my unique skills to your esteemed company and contribute positively to your success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Continuum Global Solution
Nov 2020 - Present (4 years 7 months)
Acted as a single point of contact for members, explaining plan benefits, rights, and responsibilities. Owned member concerns through to resolution, interacting with providers, clinicians, and pharmacists to ensure total satisfaction.
Customer Service Representative (1)
Maximus
Answered phone calls and assisted callers with online applications, tracking and documenting inquiries. Met quality assurance and other performance metrics while referring callers to appropriate entities.
Customer Service Representative (2)
Maximus
Answered phone calls and assisted callers with online applications, tracking and documenting inquiries. Provided leadership and assistance to CSR1s regarding Panviva knowledge and special case escalations.
Sales/Customer Service Representative
Continuum Global Solution
Nov 2020 - Dec 2021 (1 year 1 month)
Made outbound sales calls effectively and persuasively with a high volume of consumers daily. Maintained individual sales goals and adhered to a set schedule.
Education
Degrees, certifications, and relevant coursework
Chy hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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