Raquel Costello
@raquelcostello
Insurance claims professional specializing in investigations, case management, and client resolution.
United StatesWhat I'm looking for
I’m an insurance and claims professional with experience handling claims investigations, insurance case management, documentation review, and customer account resolution in fast-paced environments. I manage high-volume workloads, maintain accurate records in company systems, and navigate multiple computer systems and databases to support timely, compliant outcomes.
Most recently, I worked as a Claims Adjuster, reviewing claim documentation, statements, and policy information to determine coverage and liability decisions, while communicating with policyholders, claimants, repair facilities, and third parties to resolve issues. Earlier, as an Insurance Case Manager, I evaluated insurance needs, monitored open and closed claims, coordinated with internal departments, educated clients on policy/coverage, and processed payments to keep premiums and claims on track. I bring strong analytical, organizational, and problem-solving skills—along with a customer-first approach—to every case I manage.
Experience
Work history, roles, and key accomplishments
Claims Adjuster
Progressive Insurance
Aug 2024 - Feb 2025 (6 months)
Managed and investigated auto insurance claims by reviewing policy information and documentation to determine coverage and liability decisions. Coordinated with policyholders, claimants, repair facilities, and third parties to resolve issues, maintain accurate claim records, and support timely settlements in compliance with state regulations.
Insurance Case Manager
Willis Towers Watson
Aug 2021 - Oct 2024 (3 years 2 months)
Managed a client caseload by evaluating insurance needs and recommending appropriate coverage based on eligibility, budget, and individual circumstances. Reviewed claims activity and policy documents, monitored open and closed claims, maintained records across insurance systems, and processed payments to support timely premium and claim handling.
Monitoring Specialist
Stanley Security
Apr 2016 - May 2019 (3 years 1 month)
Monitored commercial and residential alarm systems, troubleshooting issues while managing multiple tasks in a fast-paced environment. Coordinated emergency dispatch procedures and followed detailed customer action plans and protocols while maintaining accurate information.
CSR Administrative Rep
GMC Dealership
Apr 2014 - Mar 2015 (11 months)
Handled administrative paperwork, invoicing, and customer account support while assisting customers with high-volume communication and issue resolution. Ensured accurate processing and timely follow-up to resolve customer needs.
Education
Degrees, certifications, and relevant coursework
North Hennepin Community College
Associate of Arts
Earned an Associate of Arts from North Hennepin Community College, completed in May 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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