At OSF HealthCare System, I lead HR Service Center operations, team performance, workload management, and training. I also support escalated Mission Partner needs and oversee ServiceNow case management, workflows, knowledge resources, and escalation pathways.
My work spans benefits, leave processes, compensation, payroll, employee data, onboarding, and regulatory processes. I partner with HR Centers of Expertise and operational teams to resolve complex issues, implement processes, and address service gaps.
Before becoming HR Service Center Supervisor, I worked in progressively broader HR roles at OSF HealthCare System, from HR Clerk and HR Assistant to HR Service Center Representative and Specialist. Earlier, as a Medical Records Clerk at Great Plains Orthopaedics, I maintained confidential patient records and assisted with medical information requests.
