Lettie ONeill

Led a team of HR Specialists, overseeing administrative practices for Workforce Administration, Recruiting, and Benefits Administration. Managed onboarding processes and resolved system issues related to Oracle and ServiceNow. Developed and improved HR processes while ensuring compliance and customer satisfaction.

Managed scheduling and staffing needs for specialty practice facilities, coordinating with Clinical Leaders and Client Services. Handled provider communications and resolved escalated issues, ensuring efficient coverage for physician vacancies.

Responsible for maintaining database integrity and managing job requisitions. Collaborated with recruitment managers and developed dashboards for the Clinical Recruitment Department, ensuring accurate data entry and reporting.

Managed accounts receivable processes, ensuring timely claims processing and compliance with Medicare and HIPAA regulations. Trained new employees and resolved patient billing issues, improving revenue and reducing errors.

Provided administrative support by preparing documents, managing communications, and assisting visitors. Maintained office records and ensured efficient operations through superior customer service.

Maintained patient demographics and processed insurance claims using medical billing software. Ensured accurate billing and communication with patients regarding their insurance and orders.